General information
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Please exercise care and courtesy while residing in our home. Maintain cleanliness and order, and refrain from abusing the property, fixtures, and equipment. Refer to your lease for repairs and maintenance that are your responsibility. If you have questions about appliances, plumbing, or heating, give us a call — we're happy to help.
Service requests
For your convenience, service requests are now handled entirely online — 24 hours a day, 365 days a year.
Emergency maintenance
Emergency situations include break-ins, no AC, no hot water, or busted water lines. In an emergency, please take the following precautions before contacting us:
- Break-in — Dial 911 to report the break-in.
- Busted water line — Turn off the main valve to the property or the closest valve to the leak.
Locked out?
Keys will be provided only to residents named on the lease. Proper ID is required at the time you pick up the key. If you are locked out after office hours, there is a $35.00 fee to arrange to have someone meet you with the key.
Payment of rent
Rent is due on the first of every month. After the third of the month, a 10% late fee will be charged. Any tenant who has not paid in full will be subject to late fees and court action as outlined in the lease. Rent is to be paid by personal check, money order, or cash. Online payments are also possible through the tenant portal — and will soon become the primary method. There is a $75.00 fee for each check returned by the bank for nonpayment. Please be aware that a poor rental payment history may affect your credit rating.
Notice of leaving
If you do not intend to renew your lease, please notify our office in writing within sixty days of your lease expiration. Follow the directions on your security deposit agreement to ensure timely release of your deposit.