Tenant questions, answered.

This is the most important aspect of management for rental properties. The application process is handled in-house. We look at an applicant's history to determine their future residence in our home. An applicant must demonstrate a background of being a good, responsible tenant or homeowner — and credit standards need to be up to par.

Landlord references — We personally talk to past landlords and ask detailed, open-ended questions about your past residency.

Credit report — We have direct contact with the Citi credit reporting service to verify monthly debt, credit score, and previous residencies.

Employment / income — Monthly gross income must amount to at least three times the monthly rent. We require the two most recent pay stubs.

You may submit a service request online. We are usually able to rectify the issue within 1–3 business days. When emergency issues arise, please contact the office immediately at (727) 943-9500.

Emergencies include break-ins, no AC or heat, no hot water, or busted water lines. We prioritize and tend to your situation either the same or next business day. Before contacting us:

• Break-in — Dial 911 to report the break-in
• Busted water line — Turn off the main valve to the property or the closest valve near the leak

Keys will be provided only to residents named on the lease. Proper ID is required at pickup. If you are locked out after office hours, there is a $35.00 fee to arrange to have someone meet you with the key.

While your home is unattended, please keep all doors and windows locked at all times. As the tenant, you are responsible for insuring your personal belongings against fire, theft, water damage, and other casualties. Basta Solutions and the property owner assume no liability for tenants' personal belongings. Renter's insurance is available through most insurance agencies.

Rent is due on the first of every month. After the third, a 10% late fee will be charged. Tenants who haven't paid in full will be subject to late fees and court action as outlined in the lease.

Rent may be paid by personal check, money order, cash, or through the tenant portal — which will soon become the primary method. There is a $75.00 charge for each check returned by the bank for nonpayment. A poor rental payment history may affect your credit rating.

Please notify our office in writing within sixty days of your lease ending. Follow the directions on your security deposit agreement to ensure timely release of your deposit.

Our residential and commercial properties are now viewable online. View available properties now.