General information
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Please exercise care and courtesy while residing in our home. Maintain cleanliness and order, and refrain from abusing the property, fixtures, and equipment. Your lease will outline repairs and maintenance that are your responsibility. If you have questions about appliances, plumbing, or heating, don't hesitate to call.
How we qualify a tenant
This is the most important aspect of management for rental properties. The application process is handled in-house. We look at an applicant's history to determine their future residence in our home. An applicant must demonstrate a background of being a good, responsible tenant or homeowner — and credit standards need to be up to par.
Landlord references
We personally talk to past landlords and ask detailed, open-ended questions about the applicant's past residency. If we are unable to communicate with prior landlords, we may request to do a physical check on your present occupancy.
Credit report
We have direct contact with the Citi credit reporting service. We obtain a credit report to verify monthly debt, credit score, and previous residencies. Applicants must meet established credit standards and income qualifications.
Employment / income
We contact your employer to verify length of employment, status, and income. Monthly gross income must amount to at least three times the monthly rent to qualify. We require the two most recent pay stubs.
General repairs and maintenance
You may submit a service request online. We are usually able to rectify the issue within 1–3 business days. For emergencies, please contact the office immediately at (727) 943-9500.
Emergency maintenance
Emergencies include break-ins, no AC or heat, no hot water, or busted water lines. We prioritize your situation and tend to it the same or next business day. Before contacting us:
- Break-in — Dial 911 to report the break-in.
- Busted water line — Turn off main valve to the property or the closest valve near the leak.
Locked out?
Keys will be provided only to residents named on the lease. Proper ID is required at pickup. If you are locked out after office hours, there is a $35.00 fee to arrange a meet-up with the key.
Safety and liability
While your home is unattended, please keep all doors and windows locked at all times. As the tenant, you are responsible for insuring your personal belongings against fire, theft, water damage, and other casualties. Basta Solutions and the property owner assume no liability for tenants' personal belongings. Renter's insurance is available through most insurance agencies.
Payment of rent
Rent is due on the first of every month. After the third of the month a 10% late fee will be charged. Tenants who have not paid in full will be subject to late fees and court action as outlined in the lease. Rent may be paid by personal check, money order, cash, or through the tenant portal — which will soon become the primary method. There is a $75.00 charge for each check returned by the bank for nonpayment.
Notice of leaving
If you do not intend to renew your lease, please notify our office in writing within sixty days of your lease ending. Follow the directions on your security deposit agreement to ensure timely release.